True, but if someone has good customer service from the same person, then you ask why the difference.
The problem with Landrovers, is that if you dismiss everybody that serves that brand, then very quickly you run out of specialists. They're not like Toyota's where every man and his dog claim to be a guru. I have heard bad news stories about absolutely every LR specialist/dealer in Sydney. So what are the options? The options are to go on personal experience, which for me has been outstanding at Davis Landys or to go to the dealer at get ripped off for a job half done, or go to someone who knows nothing about LandRovers except that they break down all the time and leak oil. I would argue that there are not many that know LandRovers better than Davis Landys and the work they do is first rate - thats really what matters.